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SyncVM operation failed refreshing vDisk when using high frequency 1 minute snapshot

Applies To

 

Product(s)

Version(s)

VMstore

3.2,4.0,4.1,4.2,4.3

Description

 

SyncVM operation failed refreshing vDisk when using high frequency 1 minute snapshot

Symptoms

 

SyncVM operation failed refreshing vDisk when using a 1 minute high frequency crash consistent snapshot.
 
Error message generated at time of SyncVM operation:
Failed to find virtual machine manager: null
 
 
Alert generated
LOG-SYNCVM-0023: Internal error: SyncVM operation failed to find datastore from the target virtual machine <<VM Name>>. Possible reason: Failed to find virtual machine manager: null.
 
The following  error message that pops up in the UI when the refresh vDisks SyncVM operation failed.
Failed SyncVM
Failed to sync vm '[*************************]'
SyncVM operation failed: Failed to find virtual machine manager: null
 
 

Resolution

 

Tintri are evaluating the requirement to correct this issue in an upcoming maintenance patch release of TxOS 4.2 and TxOS 4.3. When the maintenance patch is GA it will be available for download from the support site and documented in the release notes.   

 

 

Workaround

The workaround is to to use 15 minutes scheduled hourly snapshots instead of 1 minutes snapshots

 

Viewing 2 of 2 comments: view all
Inital review complete and worked with the author to make this non internal
Posted 05:37, 20 Feb 2017
Approved - RD - 27/02/2017
Posted 05:23, 27 Feb 2017
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Last modified
10:54, 22 Apr 2017

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