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Upgrade to Tintri vSphere Web Client Plugin 2.0.2.1 fails

Applies To

 

Product(s)

Version(s)

Tintri vSphere Web Client Plugin

2.0.2.1

Description

While upgrading the vSphere Web Client Plugin the upgrade fails with a message stating that it cannot connect to vCenter or it cannot register the plugin due to privileges. This can occur on a Windows or Virtual Appliance (VCSA) version of vCenter.

 

Symptoms

The TintriVCPInstallation.log shows the following:

Property script: com.install4j.script.I4jScript_Internal_30
(Install) vCenter Credentials check:: vCenterURL:-https://<IP Address>:443/sdk
(Install) vCenter Credentials check:: vCenterIp:-<IP Address>
(Install) vCenter Credentials check:: vCenterUserName:-<Domain Shortname>\\<User>
(Install) vCenter Credentials check:: Attempting to connect to vCenter using the above mentioned credentials
Variable changed: isAuthenticated=false[class java.lang.Boolean]
[ERROR] com.install4j.runtime.beans.actions.control.RunScriptAction [ID 2299]: (Install) Error while connecting to vCenter Server exception : com.vmware.vim25.InvalidLogin
(Install) Error while connecting to vCenter Server printing stack trace:
com.vmware.vim25.InvalidLogin

 

The log is located in:

    c:/tintri/ for Windows vCenter 
    /usr/tintri for VCSA

Resolution

Instead of using the format <Domain Shortname>\<User> please use the format <User>@<Fully Qualified Domain Name> which will enable the upgrade to complete.

Tintri development will be fixing this issue in the next release of the Plugin. 

 

 

Viewing 2 of 2 comments: view all
Technical Review Complete
Posted 11:11, 3 Feb 2017
Minor formatting changes. Article approved.
Posted 11:26, 3 Feb 2017
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