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Refresh Virtual Disks UI Does Not Pre-Populate with Snapshot Details

Applies To


Product(s): Tintri vSphere Web Client Plugin

Product Version(s): All


A VM has snapshots available, but the Tintri vSphere Web Client Plugin does not display any data within the field options of the Refresh Virtual Disks UI.



Within the Tintri vSphere Web Client Plugin, the refresh Virtual disk UI does not populate with the data and all the fields remain blank.

Select a VM => Tintri Snapshots => Actions => All Tintri Actions => Synchronize => Refresh Virtual Disks


Manually adding a VM name to VM to refresh from field causes the message Loading Snapshots... to appear in the UI.


The VM selected has snapshot which were created within the last seven (7) days; however, the Tintri vSphere Web Client Plugin only shows snapshots of VMs created within the last seven (7) days up to a maximum of 10,000 snapshots.


For the Refresh vDisks UI to populate, the Tintri vSphere Web Client Plugin shows the source VMs by filtering out the VMs from VMstore on the basis of the registered vCenter server.

For this process, plugin first checks if the vCenter server to which the plugin is registered is added to the VMstore or not. If it does not find these details it cannot collect the source VMs list and the UI remains blank.



1. Re-add the vCenter server details to the VMstore UI to refresh the connection:

Setting >> Hypervisor manager >> vCenter 

a) Remove the old vCenter server details. Click the X next to the vCenter username and password details to remove.

b) Add the vCenter. Click Add vCenter to add the details of the vCenter to the VMstore

c) Save the changes.

d) Confirm the test is successful 

2. Go to the Tintri vSphere Web Client Plugin and rerun the steps after it rescans the VMstore.

a) Select the VM for which you want to refresh the disks.

b) Select Tintri Snapshots => Actions => All Tintri Actions => Synchronize => Refresh Virtual Disks

Refresh Virtual Disks UI successfully populates and the VM Virtual Disks are refreshed.





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